EXPERIENCE
Where I’ve Worked Through the Years
Software Engineering Intern
Dell Technologies
Summer 2025
- Led an agentic AI project to maximize developer throughput for the Internal Reporting & Data (IRD) support group by automating ticket analysis and resolution.
- Built an agentic CLI tool that parses ESM tickets, identifies relevant context, and autonomously executes troubleshooting actions for crawling-related issues.
- Designed a knowledge base pipeline that extracts tickets from SQL, cleans and preprocesses relevant fields, generates embeddings, and stores them in a vector database for semantic search.
- Implemented multi-agent orchestration where agents identify ticket numbers, extract IP addresses and crawl types, and run step-by-step diagnostic scripts.
- Enabled multithreaded execution to troubleshoot multiple IPs in parallel, achieving up to a 6× speedup and reducing resolution time from hours to under a minute.
- Engineered a fallback retrieval mechanism that queries Incidents, Jira, and Tasks knowledge bases to surface the top similar resolved issues when automation is not possible.
- Improved system reliability through prompt engineering, logging, and agent reconfiguration, significantly reducing hallucinations and escalation rates.
Software Engineering Intern
UKG
Summer 2024
- Built an internal AI chatbot using Confluence knowledge base data to answer company-specific questions and suggest relevant colleagues based on prior similar inquiries.
- Implemented vector embeddings and k-nearest neighbors (KNN) search stored in MongoDB to match new questions with historically resolved ones, improving answer relevance and knowledge reuse.
- Hosted and deployed a text-to-text transformer model on GCP Vertex AI, integrating scalable model endpoints with the chatbot to generate contextual, real-time responses.
- Designed the chatbot to be fully responsive across devices and implemented user-tracking logic to surface subject-matter experts within the organization.
- Converted Selenium UI tests to Java API tests using RestAssured and TestNG, reducing nightly automation runtime by ~22% and increasing test stability.
- Worked within an Agile Scrum team to debug internal and customer-facing defects, collaborating across teams to validate edge cases and reduce backlog.
Software Developer
BUILD UMass
Fall 2024 – Spring 2025
- Developed a full-stack application using Flask, React Native, and ChromaDB to help girls in India securely access verified safety resources and ask questions.
- Implemented a retrieval-augmented generation (RAG) pipeline to ground chatbot responses in trusted sources, significantly reducing hallucinations.
- Improved retrieval accuracy across multiple Indian languages by tuning embedding and search workflows.
- Collaborated with a cross-functional team to design a user-friendly mobile experience focused on accessibility and safety.
Software Engineering Extern
Commure
Summer 2022
- Participated in a selective software engineering externship focused on building scalable, real-world systems.
- Worked through technical case studies emphasizing system design, data reliability, and production-quality engineering.
- Collaborated with peers to evaluate tradeoffs in healthcare-focused software systems, with an emphasis on data sensitivity and robustness.